Our Privacy Policy

Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
Email address: info@pplets.com

Postal address: 272 Bath Street, Glasgow, Scotland, G2 4JR

What information we collect, use, and why?

We collect or use the following information to comply with legal requirements:

• Name and contact information

• Address and number of bedrooms of the property.
   

We collect or use the above information to provide quotes for:

 

• our real estate management and concierge service; and

• Rental offer for our guaranteed rent scheme

 

Lawful bases
Our lawful bases for collecting or using personal information for legal requirements are:

• Consent; and

• Contractual basis

Collecting and Use of Information
It is possible for a visitor to send emails through our site using the forum to request a quote, and such messages will contain the user’s name and contact information, as well as additional information that the user may wish to include in his or her messages. 

Pinnacle Properties Lets Ltd limits the information collected from visitors to only the minimum information required to fulfil a visitor’s request. Where non-mandatory data is sought, the visitor will be notified that such information is not a necessity at the time of collection of such data. Pinnacle Properties Lets Ltd will not use personal data to facilitate unsolicited marketing activities.

Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Disclosure of Information to Third Parties 

Visitors are not required to register in order to gain access to the Pinnacle Properties Lets Ltd Site. Visitors provide all personally identifying information provided to Pinnacle Properties Lets Ltd and its affiliates through the Pinnacle Properties Lets Ltd Site on a strictly voluntary basis. Pinnacle Properties Lets Ltd will never sell, release, or give any visitors’ information to any unaffiliated third party without first notifying that visitor and receiving explicit permission and approval. Pinnacle Properties Lets Ltd may provide a visitor’s information to its agents, affiliates, or to related entities that are members of Pinnacle Properties Lets Ltd when necessary to achieve the purpose for which such information was provided. By providing information to Pinnacle Properties Lets Ltd through its Site, you are explicitly consenting to the trans-border transmission of such data. Any visitor who has requested information or notices regarding our services or products may choose at any time to discontinue receiving this information. It is our policy to honour that choice and accordingly refrain from sending any further information or notices.

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All visitors have the right to access the retained personal data that they have submitted through the Site to Pinnacle Properties Lets Ltd. To update information, visitors should merely resubmit the correct information. Enquiries regarding the accuracy of identifying or personal information previously submitted to Pinnacle Properties Lets Ltd through the Site should be directed to Pinnacle Properties Lets Ltd using the Contact Us page. Pinnacle Properties Lets Ltd is dedicated to providing reasonable access to visitors to afford them the opportunity to review their personal information and correct any inaccuracies therein. Upon request, Pinnacle Properties Lets Ltd will remove any identifying or personal information from its systems.

If and when personally identifiable information is retained, Pinnacle Properties Lets Ltd will use commercially reasonable efforts to keep an accurate record of any information submitted by any visitor to the Pinnacle Properties Lets Ltd Site. Pinnacle Properties Lets Ltd is not responsible for verifying the continued accuracy of this information. If Pinnacle Properties Lets Ltd is made aware that personal data previously submitted to its site is no longer accurate, and it is practical, Pinnacle Properties Lets Ltd will use its best efforts to make appropriate corrections based on updated, revised information provided by visitors.

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Your Legal Rights
Under data protection law, you have rights including:

 

• You have the right to ask us for copies of your personal data.

• You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• You have the right to ask us to erase your personal data in certain circumstances.

• You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• You have the right to object to the processing of your personal data in certain circumstances.

• You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• When we use consent as our lawful basis you have the right to withdraw your consent.

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For more information on your rights under the GDPR please see https://ico.org.uk/your-data-matters.

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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please Contact Us page.

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Security

Pinnacle Properties Lets Ltd has in place generally accepted standards of technological security for the purpose of protecting all information provided by visitors from misuse, loss, or corruption. Only authorized personnel have access to personally identifiable information submitted through the Site. Such employees are required to maintain the confidentiality of this sensitive data. The policy also applies to any and all agents, affiliates, and related entities of Pinnacle Properties Lets Ltd that may receive such information from Pinnacle Properties Lets Ltd. All visitors, however, should be aware that our Site may contain links to other sites that are not governed by this or any other privacy statement.

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Changes to our privacy policy

Pinnacle Properties Lets Ltd reserves the right to modify or amend this privacy statement at any time and for any reason. Nothing contained herein is intended to create a contract or agreement between Pinnacle Properties Lets Ltd and any user visiting the Site or provide identifying information of any kind.

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Children's Privacy Protection
Pinnacle Properties Lets Ltd understands the importance of protecting children’s privacy in the interactive online world. The Pinnacle Properties Lets Ltd Site, covered by this privacy policy, is not designed for or intentionally targeted at children 13 years of age or younger. It is not Pinnacle Properties Lets Ltd policy to intentionally collect or maintain information about anyone under the age of 13.

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint